Refund policy

Last updated: June 14, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

To start a return, email us at admin@core2lifeproducts.com with your order number and a brief description of the issue. We work with a global supplier network, so the correct return address depends on which warehouse your item shipped from. Please do not ship items back without first contacting us — returns sent without authorization cannot be processed.

Once your return is authorized, we'll email you the specific return address and step-by-step instructions within 1–2 business days.

Damages and issues

Please inspect your order upon arrival and contact us within 7 days if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Photos of the damage/defect help us resolve it faster.

Exceptions / non-returnable items

The following items cannot be returned: perishable goods (food, flowers, plants); custom or personalized products; personal care goods (beauty products, cosmetics, intimates); hazardous materials, flammable liquids, or gases; sale items and gift cards; digital downloads and printables. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to request a return for the item you have, and once approved, place a separate order for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be in original condition with tags and packaging.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Banks and card issuers may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at admin@core2lifeproducts.com.

Questions?

Email admin@core2lifeproducts.com — we respond within 24 hours.